Bob-White Systems is dedicated to providing our customers with timely service and quality products. It is our priority to support farmers in the production of safe and fresh dairy products by offering equipment and services at an affordable cost. We stand by the durability and performance of all the equipment we sell and strive to provide the highest level of customer service.
Equipment Returns & Exchanges:
Important: Any damages that occur during shipping must be documented immediately and accompanied by a filed complaint on the day of delivery.
- Items returned within 30 days of purchase are eligible for a refund, exchange, or store credit, for the value of goods, not including the cost of shipping. Items must be returned in good condition.
- Items returned beyond the 30 day period may be eligible for store credit or exchange for the value of goods, not including the cost of shipping. Items must be returned in good condition.
- Any items returned in used or otherwise damaged condition may be eligible for store credit or exchange at the discretion of Bob-White Systems representatives.
- For all exchanges, we will require a method of payment for any difference in cost or additional shipping charges.
All refunds & store credit will be processed upon receiving the returned item in good condition.
Note: If you are in immediate need of the replacement item, you may put down a deposit for the value of the new item, plus the cost of shipping. We will ship out the new item immediately and refund your deposit upon receiving your returned item.
- Bob-White Systems is not responsible for the cost of return shipping.
- If you would like us to generate a shipping label for you, we will deduct the cost of return shipping from the value of your return.
Pre-Orders & Reservations:
- An item may be reserved for 30 days with a deposit of 50% of the value. Shipping costs are not required to be included at the time of reservation.
- Pre-order items not in stock may be reserved until their anticipated date of availability.
- Extensions to the 30 day reservation period may be made at the discretion of a Bob-White Systems representative.
- Should a pre-order or reservation be canceled, any refund over $1,000 is subject to a 2.5% processing fee.
- Any refund over $1,000.00 is subject to a 2.5% processing fee, with the exception of returns made within the 30 day grace period.
- Only one discount code may be applied per order, not including discounts built into our packages.
Bob-White Systems reserves the right to alter or update these terms at any time.
Give us a call or shoot us an email:
802-763-2777 | email@example.com